eduPass support

Your eduPass account provides secure access to the department’s online systems, resources and applications.

eduPass system

eduPass is the department’s identity and access management (IDAM) platform that provides users with a unique identity.

You will need a registered eduPass account to access our secure applications and systems that are restricted and not open to general public access.

You can use the eduPass system to:

register an account to gain access to the department’s systems and applications
reset your password if you forget it (for school staff)
change your password (for school staff).

eduPass access

An eduPass account can be created for:

students attending a Victorian government school
school staff
casual staff including Casual Relief Teachers (CRTs) working at a Victorian government school, or a student in a non-teaching capacity.
school visitors involved with a Victorian government school, school council, or a student in a non-teaching capacity, including volunteers such as:

artists
scientists
university students or lecturers
police officers
incursion presenters
caseworkers or other subject matter experts whose input add value to a learning program or collaborative activity

corporate staff
community members (including independent schools, catholic schools and non-government organisations)
other Victorian government departments who need access to our shared services, such as:

eduPay - our public payroll management system
information and direction to Global Information Systems (GIS)
research, public and government information
websites relating to data provisioning.

How to register your eduPass account

Account details with a temporary password

You will receive a ‘welcome letter’ or ‘invitation’ (email) that contains your account details including a temporary password. You need to receive the letter before you can register.

Once you have received the letter, go to the eduPass registration website listed on your letter, then:

enter your email address or user ID and temporary password from your letter into the registration screen
change your password (to one that complies with the password policy information) and confirm it
create your secret questions and answers (for school staff only)
exit the registration site, and go to the department secure system, application or website you wish to access.

What to do if you lose the welcome letter or invitation before you register

Students: tell your teacher or school administrator immediately, they will print another welcome letter for you.
Casual staff, school visitors and department staff: go to the department’s Services Portal to request the letter be resent to you.
Community members: if you lose your invitation to an application, you can request another invitation via the eduPass Community Portal.

It doesn’t matter if you lose your letter after you register, as no one else can log in with your old password. However, you should dispose of your welcome letter securely when you no longer need it.

Tips for logging in for the first time

If you are having difficulties logging in to register, make sure you enter the exact uppercase and lowercase letters, and numbers as printed in your welcome letter.

If it still doesn’t work, check you have spelt your email address or user ID and password correctly.

Email account required for eduPass registration

We will need to send messages to an email address to set up your eduPass account, however we don’t endorse or recommend the use of any particular free email service to register your eduPass account.

Please be mindful that free email services will usually have their own terms and conditions of use. We don’t accept any responsibility for your use, or inability to use, any free email service and you do so entirely at your own risk.

Registration processing time

Full registration takes about 15 minutes. Once completed it may take up to 24 hours for your access to be granted.

Please note that you need to complete all of the registration steps in one sitting to successfully register your account. If your computer is disconnected or the process is cancelled before the registration process finishies, unfortunately the information you entered won’t be saved. You can cancel the registration at any time, but you’ll need to start from the beginning again.

Registration support

To find the best registration support service for you, go to your user group’s support page:

eduPass passwords

Policies

Make sure your password meets the requirements set out in the Password Policy:

Password expiry

Your temporary password will expire in 30 days, so it is important to register as soon as possible.

Change or reset forgotten password

eduPass will require you to change your password:

the first time you log in to eduPass with a temporary password, we email you a temporary password when you first register for eduPass
for more information on changing or resetting your forgotten passwords, refer to Manage your department password for corporate staff (education login required)
for information on changing or resetting forgotten passwords for school staff, visit the eduPass for school staff.

To change and reset forgotten passwords, go to your user group’s support page to access eduPass password quick links:

eduPass security

Follow these basic rules to keep your account and information safe:

always log off or lock the computer when you leave it unattended
never share your password or confidential details with anyone
if you think any of your security details have been compromised, change them immediately and report a cyber issue using the department’s Services Portal.
make sure no one sees your password or PIN entered on a computer.

Report password or ID theft

If you have any concerns about the security of your account:

students, staff and school members should contact your school administrator immediately
community members should contact your Organisation Administrator.

If you think someone is logged on as you, then your password, PIN or secret questions might be compromised. Change them immediately and report a Cyber Security Issue using the Services Portal.

Education & training

Updated 26 March 2026

Economic Growth Statement

Mini vic.gov.au

eduPass support

On this page

eduPass system

eduPass access

How to register your eduPass account

Account details with a temporary password

What to do if you lose the welcome letter or invitation before you register

Tips for logging in for the first time

Email account required for eduPass registration

Registration processing time

Registration support

eduPass passwords

Policies

Password expiry

Change or reset forgotten password

eduPass security

Report password or ID theft

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