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Arrival: Information for long day care services

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What is Arrival?

Arrival is a new purpose-built system that replaces the Kindergarten Information Management System (KIMS) for mandatory kindergarten data reporting. Arrival also includes functionality to enable services offering a sessional kindergarten program services to collect and report attendance data.

Why is there a new system?

Arrival replaces KIMS, making it the central place for managing existing data reporting and the digital collection of daily kindergarten attendance data from services offering a sessional kindergarten program. Arrival’s increased functionality makes it easier for Victorian funded kindergarten services to input information about their funded kindergarten programs.

Data collected through Arrival will help drive our collective efforts to support kindergarten attendance, so that all Victorian children receive the full learning and developmental benefits of a quality early childhood education.

When will long day care services need to start using Arrival?

Since January 2025, all funded kindergarten services started entering their enrolment, teacher or educator and program information into Arrival in place of the department’s previous data collection system, KIMS.

All mandatory data collections (Annual Confirmation and the Annual Kindergarten Census) are also managed through Arrival.

Transitioning to Arrival

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Yes. Since 2025, all services are required to use Arrival to enter their program and enrolment information.

KIMS will remain in use in 2026 for the following purposes:

Yes. Both systems will be operating in parallel in 2026 and users will need separate logins while this is the case.

The department is strengthening user access requirements to meet best practice standards for information security. Arrival users require an individual email address with a service or provider-based domain (e.g. tilly.smith@ examplekinder.com.au).

By implementing robust security measures across multiple levels (network, data, and application) the system supports all required laws, regulations, and standards relating to security, compliance, and privacy, including government standards for protected data. These measures all work together to safeguard sensitive personal child data.

Community-based service providers will be supported to set up compliant emails through the department’s free Kindergarten IT program (operated by the State Library on behalf of the department).

Private providers can access publicly available support to register an email domain and set up a business email account.

Arrival uses a role-based access model with different levels of user access. This provides organisations with control over who can access different types of information at a service level and across the organisation.

The different roles in Arrival include:

At a service-level, the Service Administrator is also able to create and update users’ email accounts, including their level of access.

Guidance materials and resources are available on the Arrival: Guidance and resources page. Guidance and support is also available via the “Help” link at the top right-hand corner of the Arrival screen. For technical support, please contact the Arrival Helpdesk on 1800 614 810 or email Arrival.Helpdesk@education.vic.gov.au.

To safeguard sensitive personal child data, Arrival adheres to all required laws, regulation, and standards relating to security, compliance, and privacy. This is done through the use of robust security measures across multiple levels (network, data, and application).

All information is handled in accordance with the Department of Education’s Privacy Policy and relevant privacy legislation including the Privacy and Data Protection Act 2014 (Vic) and the Health Records Act 2001 (Vic).

PSFO will continue to use KIMS for reporting purposes in 2026.

Annual confirmation data collection

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The Annual Confirmation process is completed in Arrival, typically opening in the first half of the year. Service providers will be notified of exact dates and timelines by the department.

Services are able to enter child and teacher/educator information into Arrival, ahead of Annual Confirmation opening.

From 2026, service providers can enter enrolment information in Arrival using the following methods:

Yes, Arrival is able to identify duplicate enrolments.

Attendance data collection

Why is the department collecting attendance data now?

Long day care services that already provide attendance data to the Australian Government via the Child Care Subsidy System (CCSS), are not required to provide attendance data through Arrival.

For long day care services that offer sessional programs, the department will work with long day care service providers to determine the best way to collect attendance data for children in sessional programs that do not have their attendance recorded in the CCSS.

Victorian attendance data collected via CCSS, together with the sessional attendance data from Arrival will form a statewide attendance data set for national reporting. All attendance data will be aggregated and de-identified for reporting purposes and will not be identifiable at a child, service or provider level.

More information

For technical support, please contact the Arrival Helpdesk:

If you have any other questions, please contact your local Early Childhood Improvement Branch.

Education & training

Updated 27 March 2026

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