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Arrival: Guidance and resources

Guidance, resources and training materials for sessional and long day care services.

On this page

A range of guidance materials and resources will be available to support services in the transition to Arrival.

This page will be updated with materials and resources as services transition to the new system.

Getting started

Watch this video to learn how to navigate your new Arrival dashboard. Find out how to manage records efficiently, track workflows, and access helpful tools and supports when you first get started with Arrival.

https://player.vimeo.com/video/1057349527?autoplay=0

Getting started with Arrival

View transcript

Arrival readiness checklist

The department has published an Arrival readiness checklist to support services to prepare for the transition to Arrival in January 2025.

The checklist is for both sessional and long day care services.

Arrival Readiness Checklist Word 64.17 KB (opens in a new window)

Guidance materials

The guidance materials below will assist you in accessing and using Arrival.

Complete your Arrival registration

Complete your Arrival registration (accessible Word version) Word 650.56 KB (opens in a new window)

Complete your Arrival registration PDF 435.08 KB (opens in a new window)

Introduction to Arrival

Introduction to Arrival (Accessible Word doc) Word 514.93 KB (opens in a new window)

Introduction to Arrival PDF 514.88 KB (opens in a new window)

Add and update users

Add and update Arrival users (accessible) Word 1.48 MB (opens in a new window)

Add and update Arrival users PDF 1.25 MB (opens in a new window)

Education & training

Updated 27 March 2026



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