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Arrival: attendance data collection

Information and resources to support sessional services with the transition to digital sign in and sign out, including an factsheets, videos, an implementation checklist and printable quick reference guides.

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Sessional services can use the information and resources on this page to support parents and carers with the transition to using the digital sign in and sign out functionality in Arrival.

Services may also refer to the Arrival implementation checklist for recommended actions to support the transition to using Arrival for attendance data collection.

Kindergartens collect attendance data when families sign their children in and out each day. Currently this might be done using paper sign in sheets or a digital system.

Beginning in 2025, kindergartens must report this data to the Victorian Department of Education. The department will use this information to support kindergarten attendance as part of the Preschool Reform Agreement, so that all Victorian children receive the full learning and development benefits of a quality early childhood education.

To support data reporting, kindergartens that use paper sign in sheets to record attendance will be moving to a digital sign in and sign out system called Arrival.

Attendance data collection FAQs

Click on the headings for answers to questions families may have about attendance data collection.

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Currently, kindergartens use either digital or paper-based systems for parents and carers to sign their children into and out of kindergarten each day.

To support information collection, we have launched a new system called Arrival to replace the paper-based systems used at some kindergartens. This means kindergartens will either use Arrival or their current digital system to collect attendance data.

To ensure that an authorised person is dropping off and collecting children from the service, Arrival will also record that person’s:

The collection of this new information will have no impact on your child’s place at kindergarten.

The attendance data collected in Arrival will be reported to the department securely to help the department to plan supports for children and families.

The department may also share de-identified attendance information, meaning your and your child’s name will not be shared, in the following circumstances:

All information will be handled in accordance with the Department of Education’s Privacy Policy and relevant privacy legislation including the Privacy and Data Protection Act 2014 (Vic) and the Health Records Act 2001 (Vic).

If you need to update or correct your personal information, please contact your kindergarten service.

Arrival digital sign in and sign out FAQs

Click on the headings for answers to questions families may have about the digital sign in and sign out process in Arrival.

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Digital sign in and sign out allows families to sign their child in and out of kindergarten sessions using a device at the kindergarten service.

Step 1: Your kindergarten service will let you know when they will start using Arrival. Parents and authorised nominees (people permitted to collect a child) will be provided with a temporary personal identification number (PIN) to access the system.

Step 2: When you use Arrival for the first time, you will be prompted to enter your mobile number and your temporary personal identification number (PIN) on the device’s screen. You will then be prompted to reset your PIN.

Step 3: You will use your new PIN and your mobile number to sign your child in and out of kindergarten each day.

If you or someone else that is authorised to drop off and collect your child does not have a mobile phone number, a member of staff at your kindergarten can sign your child in and out.

Signing your child in and out of a session is a simple process.

Step 1: You will enter your mobile number and PIN into the system

Step 2: You will be prompted to sign your child in or out of the selected session

Step 3: If your child has missed a previous session, for example due to illness, you will also be prompted to select a reason for their absence.

How to … guides and videos

Services may use these videos and printable quick reference guides to support families using Arrival for digital sign in and sign out.

Click on each heading to view the corresponding video or download the guides to print and display in your service.

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https://player.vimeo.com/video/1089608220?autoplay=0

How do I login to Arrival for the first time?

View transcript

Download the guide

How do I log into Arrival for the first time? PDF 500.38 KB (opens in a new window)

https://player.vimeo.com/video/1089613724?autoplay=0

How do I sign my child in using Arrival?

View transcript

https://player.vimeo.com/video/1089615017?autoplay=0

How do I sign my child out using Arrival?

View transcript

Download the guide

How to sign a child in and out using Arrival? PDF 483.17 KB (opens in a new window)

https://player.vimeo.com/video/1089607856?autoplay=0

How do I add a past absence in Arrival?

View transcript

Download the guide

How do I add a past absence in Arrival? PDF 648.04 KB (opens in a new window)

https://player.vimeo.com/video/1089611378?autoplay=0

How do I reset my PIN in Arrival?

View transcript

Download the guide

How do I reset my PIN in Arrival? PDF 501.97 KB (opens in a new window)

Factsheets

Services may distribute the factsheets below to families in their service to support the transition to using Arrival for digital sign in and sign out.

Arrival kindergarten attendance data collection factsheet PDF 116.34 KB (opens in a new window)

Arrival digital sign in and sign out factsheet PDF 102.69 KB (opens in a new window)

Implementation checklist for services

Services may download our implementation checklist to guide their activities through the transition process.

Implementation checklist - Preparing for Arrival digital sign in and sign out PDF 137.98 KB (opens in a new window)

Education & training

Updated 27 March 2026

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