What to do if your training provider closes
Where to get help if your training provider closes part-way through your course
On this page
- What your training provider should do
- What you need to do
- Getting your student records
- Transferring to another course
- Make a complaint
- More free help and resources
Occasionally a training provider closes when students are part-way through studying a course with them. If this happens to you, follow the advice below.
What your training provider should do
Your training provider has a responsibility to:
- find you another training provider if you are enrolled and want to continue your training
- give you a statement of attainment for completed units of competency
- give you a transcript of results for a completed qualification
- return any unmarked assessments to you.
Find out more on the Australian Skills Quality Authority (ASQA) provider closures(opens in a new window) page.
What you need to do
Open all
- If your course fees were government subsidised
If the course you were doing was subsidised by Skills First or Free TAFE, the Department of Jobs, Skills, Industry and Regions will send you a fee waiver letter via email.
What happens next?
You can continue your studies at a TAFE or training provider with the same or a similar course, without having to pay more tuition fees.
You will receive a fee credit for any units of study that you were doing when the provider closed.
You will need to pay the amenities or materials costs at the new training provider.
Before you transfer from the closing training provider
Before you transfer, make sure you get copies of your student records or a statement of attainment from your closing training provider.
Where to get help
If you need help you can contact:
- Australian Skills Quality Authority(opens in a new window) (ASQA)
- Victorian Registration and Qualifications Authority(opens in a new window) (VRQA).
- If you were paying full fees for your course
If your course was not subsidised by the Victorian Government and you were paying all of the fees yourself, contact the Tuition Protection Service(opens in a new window) (TPS). They may be able to help you transfer to a new course.
There is also information about fee refunds or credits on the TPS website(opens in a new window).
For further information and help, contact:
- Tuition Protection Service(opens in a new window) (TPS)
- Independent Tertiary Education Council Australia(opens in a new window) (ITECA)
- Consumer Affairs Victoria(opens in a new window).
- If you were paying for your course with a student loan or FEE-HELP
The Australian Department of Employment, Skills, Small and Family Business will contact you if you were paying for your course by:
- VET Student Loan
- VET FEE-HELP
- FEE-HELP. For more information, see Study Assist(opens in a new window).
- If you are an international student
If you are an international student on a student visa, contact the Tuition Protection Service(opens in a new window) (TPS). They will help you with:
- arranging to transfer to a course at another approved training provider
- making sure your visa remains current.
Getting your student records
If your training provider does not give you your statement of attainment, visit these pages for help:
- student records(opens in a new window) on the ASQA website
- student issues, certificates, results(opens in a new window) on the VRQA website.
Transferring to another course
If you need help finding and transferring to a new course, contact the TAFE and Training Line.
Make a complaint
If you are having problems with a closing training provider or you want to make a formal complaint, see our make a complaint as student page.
More free help and resources
TAFE and Training Line
Get help and information about TAFE and training courses, qualifications and training providers in Victoria.
Skills and Jobs Centres
Get free qualified, independent advice and support on training, career planning and finding a job in your local area.
Search for training courses near you
Thinking of doing some training? Search over 500 government-funded TAFE and training courses on the Victorian Skills Gateway.
Training and careers in growing industries
Learn about high demand industries in Victoria. Find out where you could work, what kind of jobs you could do, and what training you’ll need.
Discover training, courses and careers
Find out about skills and training for in-demand and emerging jobs, including free resources and services.
Updated 17 June 2025
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