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Make a complaint as a student

Find out what to do if there is an issue with your training

On this page

Always talk to your training provider first

If you have a problem with your training, the first step is to talk to your training provider.

Before you contact them, think about:

All training providers have a formal complaints process which includes giving you a response or decision in writing.

If you can’t resolve the issue

If you can’t resolve the issue with your training provider directly, the next step is to contact the TAFE and Training Line. They will give you information on the complaints handling process.

Please note that the TAFE and Training Line cannot contact the training provider, make the complaint for you, or tell you how your complaint will be resolved.

The TAFE and Training Line may suggest you contact one of the organisations below for advice. You can also contact these organisations directly.

Consumer Affairs Victoria(opens in a new window)

Helps with:

Commonwealth Ombudsman(opens in a new window)

Helps with complaints about:

Victorian Registration and Qualifications Authority (VRQA)(opens in a new window)

Helps with complaints and disputes about:

Victorian Ombudsman(opens in a new window)

May be able to help with a complaint about a Victorian training provider. Check these pages first:

If you cannot find a resolution, submit a complaint(opens in a new window).

Australian Competition and Consumer Commission (ACCC)(opens in a new window)

Helps with complaints if you are studying with a provider in a different state or territory to where you live.

Australian Skills Quality Authority (ASQA)(opens in a new window)

Accepts complaints and feedback about training providers through asqaconnect(opens in a new window). Note that ASQA does not act on complaints, however you can give them feedback about training providers registered with them if it is about a potential breach of the Standards for RTOs.

Rights and obligations of training providers

For more details about the standards and obligations that registered training organisations (RTOs) must meet, see Information for RTOs(opens in a new window) on the ASQA website.

Training providers who deliver government-subsidised training must also meet the terms of their contracts. For more information, see VET Funding Contracts(opens in a new window) on the Victorian Government website.

If your training provider closes

Find out what you can do if your training provider closes while you’re still doing your course.

More free help and resources

TAFE and Training Line

Get help and information about TAFE and training courses, qualifications and training providers in Victoria.

Skills and Jobs Centres

Get free qualified, independent advice and support on training, career planning and finding a job in your local area.

Training and careers in growing industries

Learn about high demand industries in Victoria. Find out where you could work, what kind of jobs you could do, and what training you’ll need.

Get financial assistance for training and other expenses

You may be eligible for Free TAFE or Skills First funding to help pay for your training.

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Discover training, courses and careers

Find out about skills and training for in-demand and emerging jobs, including free resources and services.

Updated 17 June 2025

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