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Improving industry experience

Help to streamline regulation for industries subject to multiple or overlapping requirements. Some industries are subject to multiple regulatory requirements that are complex and time-consuming to navigate.

These resources are specifically tailored to help regulators and councils examine and improve the experience for an industry. By focusing on reducing duplicated compliance efforts, these resources aim to simplify and clarify obligations for businesses and outline best practice.

Hospitality

Local councils are often the first point of contact for hospitality businesses. These tools provide visual and written guidance that councils can share with businesses to help them understand and meet their regulatory requirements.

Business Approvals Sector Guide – Hospitality

The Hospitality Business Approvals Sector Guide provides high-quality and sector-specific information for businesses wanting to operate in the sector.

Business Approvals Journey Map - Hospitality

The Hospitality Business Approvals Journey Map helps councils communicate expectations and timelines for hospitality business customers.

Business Approvals 2D visual - Hospitality

The Hospitality Business Approvals 2D Visual provides a visual snapshot of the range of regulatory permits likely to be required to open a hospitality business. This helps councils communicate expectations.

Local councils

Best-practice tools have been developed and tested with local councils to help them improve their internal processes and to develop a high functioning and skilled Business Concierge function.

Enhance Council Interdepartmental Collaboration suite

The suite provides guidance on how council departments can work closely together to provide a high-quality and consistent permit approvals experience to business customers.

Optimise Business First Point of Contact suite

Find tools to support your Council’s Business Concierge function to guide businesses through the permit application process.

See Find tools by industry for resources directed to specific industries and Find tools by program for specific initiatives.

Regulatory reform

Updated 3 October 2025

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