Business Approvals Journey Map - Hospitality

Providing council staff and business customers with a high-level understanding of the end-to-end permit approvals process for hospitality businesses.

Details

Topic: Regulatory reform

Audience: Local government

Regulatory functions: Permissions, Practice and processes

Industries: All relevant industries, Hospitality

Document types: Guide, Template

Author: Regulatory Reform

Date published: 22 November 2024

The Hospitality Business Approvals Journey Map template shows the common regulations that apply to a hospitality business and anticipated approval timeframes. Council staff can use this tool when engaging with businesses to help them consider which permits and registrations they need, to operate.

This tool, codesigned with the City of Casey, provides two templates that councils can customise based on their specific council requirements and the characteristics of the business.

How this tool can help

This template provides many benefits for both council officers and businesses.

It enables councils to set expectations about steps in the process, including:

indicative application timelines
key considerations
touchpoints with council departments and external regulators.

Councils can also give businesses more consistent processes and advice and improve business customer satisfaction.

The journey map benefits businesses by outlining expectations and explaining the business establishment process early in the process. This helps them prevent unexpected regulatory requirements and costs.

The map also encourages businesses to contact council early and helps them submit a high-quality application the first time.

A generic business approvals journey map template is also included to help councils develop journey maps for other industries.

Support to apply this tool

Business Friendly Councils (BFC) initiative: read about how these products were developed and how your council can get involved in the BFC activities.
Contact the Department of Jobs, Skills, Industry and Regions, BFC team at: regulationreform@ecodev.vic.gov.au to discuss your needs or get help in customising this template to your council’s requirements.