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Digitisation tools

Plan, prepare for, procure and implement digital reforms to enhance processes and operations. More than ever, regulators and councils are investing in new or upgraded digital platforms to improve and streamline processes and operations.

These tools will help you better plan, prepare for, procure and implement digital reforms.

For best results, we recommend using these tools in the order they’re provided on the page.

1. Planning for digitisation

The first stage of any digitisation project is planning to ensure any investment is targeted and aligns with organisational strategy. These tools will help you identify your current digital capabilities and plan for new ones.

Digital Regulation Capability Model

Assisting regulators to identify and adopt digital capabilities, reduce the cost of digital transformation and support digital uplift.

Service Victoria’s Reusable Products: Onboarding Readiness Kit

Service Victoria has tools that can deliver your transactions and processes more quickly, easily and affordably.

2. Avoiding digitising bad processes

Once the decision has been made to upgrade or acquire digital capability, it is important to review and improve existing practices and processes before starting to digitise. These tools will provide step-by-step guidance to help regulators streamline their business processes.

Better Practice Permissions Playbook

Guiding regulators on implementing ‘better practice’ permissions and preparing for digitisation.

The Better Practice Inspections Playbook

Guidance for regulators on how to improve inspection practices and prepare for digital reform.

Regulator Practice Notes

Practice notes support regulators to review and improve specific areas of operations.

Victorian Common Data Taxonomy for Regulators

Supporting regulators to manage their permissions data more efficiently and effectively.

3. Procuring RegTech

More guidance is coming soon.

More digitisation tools coming soon

We’re adding more tools in coming weeks. Stay tuned for updates.

Updated 25 November 2025



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