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Satisfaction survey complaints, comments and privacy

Raising the quality of Victorian vocational education and training

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Complaints and comments

To register a complaint about the conduct of a Victorian Government-funded registered training organisation, visit Victorian Training Guarantee contract compliance complaints(opens in a new window) website.

Not all accredited training delivered in Victoria is funded by the department. Consumer complaints about other training can be registered with the Australian Government’s National Training Complaints Hotline(opens in a new window).

For comments about your training or training organisation, contact:

Privacy

All survey information provided by students and employers of apprentice(s) and trainee(s) is dealt with in accordance with the Public Records Act 1973 and the Privacy and Data Protection Act 2014 (Vic).

For further information on privacy see:

Training organisations provide data to the Department of Jobs, Skills, Industry and Regions in accordance with the Victorian VET Student Statistical Collection Guidelines(opens in a new window).

Contact details of employers of apprentices and trainees are collected by the Victorian Registrations and Qualifications Authority(opens in a new window).

The Department of Jobs, Skills, Industry and Regions and the Victorian Registrations and Qualifications Authority (VRQA) provide contact information to the VSA for the purpose of monitoring and planning, and the administration of surveys. Student, employer and training data, including personal information, is used for the purposes specified in the collection, in accordance with the relevant Victorian Information Privacy Principles(opens in a new window).

This information is then provided by the VSA to the independent research organisations to conduct the surveys. Contacting you for a VSA endorsed project is consistent with the Student Enrolment Privacy Notice and aligned with the VRQA Information Privacy Policy.

Further information

Find out more about the VSA annual survey program.

For more information email rto.performance.indicators@ecodev.vic.gov.au

Updated 19 May 2025

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