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Community guidelines for DPC social media accounts

We welcome everyone to respectfully participate in conversations across our social media accounts and value the contributions of our community.

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Community guidelines for social media

We value the comments and contributions we receive on social media. In using the Department’s social media channels, all users and participants must follow our community guidelines to keep the channels welcoming and beneficial to the whole community.

Please keep all comments and discussion respectful and courteous. We may remove or report posts, comments, or links that we consider:

We retain the right to block a user whose posts or comments include any of the above.

The following accounts are monitored by the Department of Premier and Cabinet Monday to Friday, 9 am - 5 pm AEST:

The views, opinions, and information expressed in user-generated comments remain with the authors and do not necessarily reflect those of the Victorian Government.

For more information about on our data collection practices, visit our privacy policy.

Provide feedback or make a complaint

If you see anything on DPC managed social media accounts that you think is inappropriate, potentially defamatory or doesn’t meet our community guidelines, you can make a complaint.

You can provide feedback or make a complaint by:

If you make a complaint, our social media team will evaluate if the content/comment meets our community guidelines and make a decision as soon as possible. During this process, we may reach out to you for more information.

Once decision has been made, we will notify you of the outcome.

If you are unhappy with the outcome of this process, you may wish to complain to the Victorian Ombudsman by completing the online complaint form or by calling (03) 9613 6222 or 1800 806 314 in regional areas.

To receive a response, please include your:

Our complaint process is confidential. No confidential information is shared, and your privacy is protected.

All community members and stakeholders are treated with courtesy and respect.

What happens once a complaint is made

If you provide contact details, you will be contacted within 3 working days to tell you how we will address your feedback or complaint.

Submit your complaint

The Department of Government Services (DGS) collects your personal information on behalf of DPC and discloses that information to DPC for the purpose of fulfilling your complaint. If you choose not to provide all or part of the information required, we may not be able to contact you or action your request.

If you have any questions about how your personal information will be handled or would like to gain access to your personal information, you can contact DPC on dpc.privacy@dpc.vic.gov.au.

We’re using the services of Drupal 9 to administer this form. The information that you provide is stored by The Department of Government Services (DGS) on the Microsoft Azure infrastructure in Sydney, Australia.

For more information on our handling of any personal information, please refer to our privacy page.

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