Key Performance Measures
Aggregated KPM results for Victoria’s community housing sector. The Housing Registrar introduced new KPMs for 2023-24, including revised definitions and counting rules. Sector KPM results from previous years are available in our KPM archive.
- KPM definitions
Resourcing – the number of full-time equivalent (FTE) staff in frontline tenancy management roles and all other roles at the end of the financial year.
Re-let time – the average number of days taken to re-let homes that were ready for occupation (tenantable) or required maintenance before occupation (untenantable).
Occupancy rate – the proportion of days homes were occupied, based on the average maximum tenancies in the last two financial years.
Rent arrears – rent overdue at 30 June as a percentage of total rent charged during the financial year.
Eviction rate – total evictions1 during the financial year as a proportion of tenancies at 30 June.
Repairs completed on time – the percentage of urgent repairs completed within 24 hours and non-urgent repairs completed within 14 days of receiving a tenant request for maintenance.
Complaint resolution – the percentage of complaints from tenants and prospective tenants resolved within 30 days.
Tenant satisfaction – registered agencies are required to survey tenants at least once every two years regarding their housing services, complaints management, repairs and maintenance, and tenant engagement. Total satisfaction score is calculated using a scale where 4 is very satisfied and 0 is very dissatisfied.
1Evictions are defined under this KPM as being where ‘a warrant of possession is issued (purchase of warrant) and the tenancy is subsequently terminated’
Community housing sector performance
Live information about Victoria’s community housing sector.
Financial performance
Financial performance data for Victoria’s community housing sector at 30 June 2024.
Registered agency performance
Select a registered agency to learn about its performance.
Updated 13 November 2025
About the VIC Government
- The Premier and ministers
- Find a Vic Gov department, agency or service
- Strategies and policies
- Inquiries and royal commissions
Grants and programs
Jobs and careers
Arts, culture and heritage
Business and the workplace
- Mentally Healthy Workplaces Framework
- Portable Long Service Authority
- Victoria’s racing industry
- Workforce Inspectorate Victoria
- Liquor licensing, sale and supply
Communities
- Children
- First Peoples - State Relations
- Finding records
- Gender equality & women’s leadership
- LGBTIQA+ equality
- Multicultural communities
- Seniors Online
- Veterans support and commemoration
- Volunteering in Victoria
- Youth Central
Education and training
- Victorian Early Childhood Regulatory Authority
- Early childhood education – information for professionals
- Kinder: Best Start, Best Life
- Education – information for parents
- Schools.Vic - information for schools
- Education grants, programs, awards and events
- PROTECT
- TAFE, training and universities sector
- TAFE Victoria
- Victorian Skills Authority
- Apprenticeships Victoria
- Learn Local
Environment, water and energy
Finance and economy
Health and social support
- Family violence reform
- NDIS Worker Screening Check
- NDIS and disability services and support in Victoria
- Patient Review Panel
- Transforming Trauma Victoria
Housing and property
Law and justice
- Adoption
- Births, deaths and marriages
- Honorary justices
- Machete ban
- Safeguarding Victorians against terrorism
- Stolen Generations Reparations Package
- Victims of Crime
- Victorian Racing Tribunal
Safety and emergencies
- Emergency Recovery Victoria
- Victorian Emergency Relief and Recovery Foundation
- Emergency Recovery Resource Portal
- How well do you know fire
- Fire Services Reform
- Water safety
- Marine Search and Rescue
Science and technology
- Data sharing and open data
- Data.vic - discover and access Vic Gov open data
- Developer.Vic - portal for API developers
- Go.vic URL shortener
- Vic Gov IT project dashboard
- Victoria’s free public wi-fi network
- Cyber security in the Victorian Government
Sport and recreation
Traffic and transport
- Cameras Save Lives
- Transport Fines
- Getting Around
- Transport Planning
- Transport Future
- Climate Change and transport
- Future Directions For Transport
- Transport projects
- Ports and Freight
Working in the Victorian Government
- Single Digital Presence home
- Accommodation and Library Services
- Executive employment in the Victorian public sector
- Budget, procurement and funding
- Careers in the Victorian Government
- Council and Regulator Toolkit
- Guidelines for working in government
- Join a government network
- Standards and guidelines
- VicFleet CarPool
- Victorian Government style guide