Contact the Victorian Early Childhood Regulatory Authority (VECRA)

General enquiries

Phone: 1300 307 415 (Monday to Friday, 9 am to 5 pm)
Email: vecra@education.vic.gov.au
Address: GPO Box 4367 Melbourne, VIC 3001

Make a complaint

You can make a complaint about an early childhood service directly to VECRA by filling in our online complaint form.

Find out more information about making a complaint.

Media enquiries

Email us at vecra.media@education.vic.gov.au

Regional office enquiries

Use our interactive map to locate your local VECRA office.

Open all

North-Western Victoria Region

Loddon Mallee

7–15 McLaren Street Bendigo Vic 3550 (PO Box 442 Bendigo Vic 3552) 03 4433 7502 email: vecra.loddon.mallee@education.vic.gov.au

Northern Metropolitan

Level 2, 189 Urquhart Street Coburg VIC 3058 (Locked Bag 2001, Coburg, VIC 3058) 03 7005 1989 email: vecra.northern.metro@education.vic.gov.au

South-Eastern Victoria Region

Gippsland

Corner of Kirk and Haigh Streets Moe Vic 3825 (PO Box 381 Moe Vic 3825) 03 8904 2500 email: vecra.gippsland@education.vic.gov.au

Southern Metropolitan

Level 5, 165–169 Thomas Street Dandenong Vic 3175 (PO Box 5 Dandenong Vic 3175) 03 8904 2500 email: vecra.southern.metro@education.vic.gov.au

North-Eastern Victoria Region

Eastern Metropolitan

Level 4, 295 Springvale Road Glen Waverley Vic 3150 03 5771 4471 email: vecra.eastern.metro@education.vic.gov.au

Hume

150 Bridge Street East Benalla Vic 3671 (PO Box 403 Benalla Vic 3671) 03 5771 4471 email: vecra.hume@education.vic.gov.au

South-Western Victoria Region

Barwon South West

75 High Street Belmont Vic 3216 03 5215 5136 email: vecra.barwon.southwest@education.vic.gov.au

Western Metropolitan

900/1 McNab Avenue Footscray Vic 3011 03 7005 1801 email: vecra.western.metro@education.vic.gov.au

Grampians

109 Armstrong Street North Ballarat Vic 3350 03 4334 0589 email: vecra.grampians@education.vic.gov.au

Find your region

https://www.google.com/maps/d/embed?mid=1xfIJoWKNuuxCDHxiatO2kuqg6ho

Phone us using an interpreter

You can contact our main switchboard using an interpreter.

Call the National Translating and Interpreting Service (TIS National) on 131 450
Ask them to call 1300 307 415 (Monday to Friday, 9 am to 5 pm)
They will stay on the phone call and interpret.

Phone us using the National Relay Service

The National Relay Service is available as a phone solution for people who are deaf or have a hearing or speech impairment. It’s available 24 hours a day, 7 days a week Australia-wide. All calls are free and confidential.

National Relay Service (NRS)

If you are deaf, hard of hearing, or have a speech/communication difficulty please contact us by:

Contact us through your preferred NRS call channel detailed on NRS call numbers and links(opens in a new window).
Provide the NRS with our phone number 1300 366 356.

For more information, visit: About the National Relay Service

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Education & training

Updated 2 April 2026