Make a complaint about an early childhood service form

Use this form to make a complaint to the Victorian Early Childhood Regulatory Authority (VECRA). If you believe this is a criminal matter, contact Victoria Police immediately on 000.

I am a:(Required)

child or young person

parent or guardian

family member

educator

staff member

nominated supervisor

manager

other (please specify)

prefer not to say

My complaint is about:(Required)

an incident at an early childhood service

an incident involving an educator or staff member at an early childhood service

VECRA as the Regulatory Authority

a VECRA staff member or authorised officer

other

Name of the early childhood service(Required)

Region (if known)

North-Western Victoria

South-Eastern Victoria

North-Eastern Victoria

South-Western Victoria

Details of complaint(Required)

Please include:

a detailed description of the incident, or what the matter relates to
when the incident took place (dates and times if you remember)
name and role of the person(s) involved (if you know)
name of the person(s) who witnessed the incident (if you know)
details of any conversations you’ve already had with the service in relation to this incident (in-person or over email).

Full name (optional)

Sharing your name can help us make further enquiries

I would like to remain anonymous(Required)

Yes

Phone (optional)

Email (optional)

I would like to be contacted about my query(Required)

If yes, please ensure that you’ve filled out your name and phone number above

Yes

Privacy collection notice

The Victorian Early Childhood Regulatory Authority (VECRA) collects personal information through this form for the purposes of investigating complaints about early childhood services or VECRA as the sector regulator. VECRA handles personal information in accordance with the Privacy and Data Protection Act 2014 (Vic), the Health Records Act 2001 and the Public Records Act 1973 (Vic). Where VECRA is performing its regulatory functions under Education and Care Services National Law Act (National Law), personal information is handled in accordance with the Privacy Act 1988 (Cth).

When you provide your personal information as part of this form, we will use it to contact you to verify or request further information, or to provide you with an outcome to your query or complaint. You can ask to remain anonymous, but we may be unable to investigate or respond to a query or complaint without sufficient information, particularly if it relates to the care of your child. If this is the case, we will contact you for further guidance.

VECRA will collect, use and disclose personal information as required under the Victorian Children’s Service Act and the Education and Care National Law, and otherwise as authorised by law. Where legally authorised or required to do so, VECRA may disclose personal information to other government agencies and department and/or law enforcement. If we consider it necessary, we may also disclose information to prevent or lessen the risk of harm to a person’s health, safety or welfare.

If you want to seek access or correction of personal information, or request a copy of our privacy policy, please contact quality.assessment.regulation@education.vic.gov.au

I have read and understand how the Victorian Government stores information. (Required)

Submit

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Updated 26 March 2026

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