Contact details for the Department of Education

We welcome both positive and negative feedback as it helps us to improve our services and reach our goal of providing the best learning and development experiences for Victorians.

Contact us
Make a complaint or offer feedback
Report religious or racial discrimination and abuse in schools
Report fraud or corruption
Report sexual abuse
Make a freedom of information request
School and corporate HR queries
Service and division contact list for specific questions
Telephone hotlines and switchboards
Give feedback about this website

Contact us

Parents, carers, and community members

Phone: 1800 338 663

You can also contact us via email: enquiries@education.vic.gov.au

Postal address: regional office locations.

Make a complaint or offer feedback

Guidance on how you can raise a complaint or offer feedback, and learn about the our complaints resolution process.

Report religious or racial discrimination and abuse in schools

Information on how to report religious or racial discrimination in the school community.

Report fraud or corruption

If you have any knowledge or reason to believe an employee, contractor, or service provider has been involved in fraudulent or corrupt conduct, we encourage you to report fraud or corruption.

Report sexual abuse

If you are a current or former student and you have experienced sexual abuse by an adult working at a Victorian government school, we encourage you to report the abuse so that we can support you and take appropriate action.

Make a freedom of information request

Find out how you can apply to access your personal records that are held by the department by submitting a request under the Freedom of Information Act (FOI).

School and corporate HR queries

There are a variety of ways to contact HR for different concerns and different staff.

Contact HR

Service and division contact list for specific questions

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Aboriginal programs

Koorie Outcomes Division

Phone: 1800 338 663
Email: marrung@education.vic.gov.au
Contact details: Koorie education coordinators

Archives and record management

Historical school records

Phone: (03) 9637 3306
Email: archives.records@education.vic.gov.au Historical records to 1954 are now located at the Public Record Office Victoria (PROV), including:
correspondence and building files (primary, secondary and technical schools, former education department, teachers’ colleges etc.)
school history files and publications
historical teacher, staffing and establishment registers
pupil registers and rolls (only a limited collection)
scholarship registers
textbooks
education photographs. If you require access to these records, contact the PROV directly:
Phone: (03) 9348 5600 or toll-free: 1800 657 452
Web: Public Record Office Victoria

Disability programs and services

Support for students with disability

Contact your local Regional Disability Coordinator via the relevant regional office.

Victorian Deaf Education Institute

Address: 597 St Kilda Road, MELBOURNE VIC 3004
Phone: (03) 9032 6400
Email: vdei@education.vic.gov.au

Early childhood services

Early Learning Victoria (ELV)

Early Learning Victoria is opening 50 new early learning centres in areas that need them most, making childcare and kinder easier to access.

Further education, training and apprenticeships

Adult, Community and Further Education (ACFE) regional offices

Phone North Eastern Region: (03) 7022 1805
Phone North Western Region: (03) 4433 7582
Phone South Eastern Region: (03) 8904 2503
Phone South Western Region: (03) 5215 5204
Email: training.participation@education.vic.gov.au

Apprenticeship Administration Information Line

Phone: 1300 722 603
Email: vrqa.apprenticeships@education.vic.gov.au

Apprenticeship Trade Bonus hotline

Phone: 1300 855 282

Skills and Jobs Centres

Get free qualified, independent advice and support on training, career planning and finding a job in your local area.

Web: Skills and Jobs Centres

The Reading Writing hotline

Find organisations that help with adult reading and writing skills.

Phone: 1300 655 506
Online form: The Reading Writing Hotline

The Victorian Skills Gateway: TAFE and Training course directory

Phone: 131 823
Web: Victorian Skills Gateway to access a listing of accredited courses offered in Victoria

Help with applying for a teaching job (School Jobs Vic)

Visit Get qualified to become a teacher to learn more about the pathways you can take to pursue a teaching career.

Visit School Jobs Vic to search for current job vacancies or to create a profile in the Applicant Pool.

School Jobs Vic

Visit: Applicant Help - School Jobs Vic to access system user guides (such as creating profiles).
Phone: 1800 641 943
Email: schools.recruitment@education.vic.gov.au

Help with eduMail

eduPass

Visit eduPass if you need to:

reset your password
change your password
set up your security questions. Visit the DET Services Portal if you need:
help logging into your eduMail account
to check the status of your service requests
to search the Knowledge Base to solve a problem.

Service Desk

Phone: 1800 641 943
Email: servicedesk@education.vic.gov.au

Help with eduPay and Payroll

eduPay Help

Visit eduPay Help to access ‘Quick Reference Guides’ for principals, managers and employees.
Phone: 1800 641 943 for system related enquiries, such as help to login to eduPay or Performance and Development Plan system (education login required).

Human Resources

Schools HR contacts

Visit the Contact HR for schools page for a full list of contact details.

Corporate office HR enquiries

For all enquiries relating to working in our corporate offices, contact the People Services team by email: vps.hr.services@education.vic.gov.au.

HR contacts for employees of other departments and agencies

Employees of the Department of Premier and Cabinet (DPC), Department of Treasury and Finance (DTF), and affiliated agencies should contact the Shared Services team by email: hr.shared.services@education.vic.gov.au.

Media releases and enquiries

Media releases

For all media releases visit the Premier’s website.

Enquiries

Phone: 03 8688 7776.

Schooling and education

Drug education

Phone: (03) 9637 3477
Email: drug.education@education.vic.gov.au

English as an Additional Language (EAL) regional contacts

Visit the EAL support and funding - schools operation page for a full list of contacts.

Find a school

Enter your address to find contact details for your school, service, or program:

Outdoor education

Contact the Occupational Health and Safety (OHS) advisory service: 1300 074 715
Email: safety@education.vic.gov.au
Visit the Outdoor activities and working outdoors - schools operation page for policy and procedure information

Performing Arts Unit

Phone: (03) 9415 1700
Email: performing.arts@education.vic.gov.au

School Software enquiries

Phone: (03) 9637 2997 or (03) 9637 3350
Email: software4education@education.vic.gov.au

Student Resource Package (SRP)

Phone: (03) 9637 2578 or (03) 9637 2554
Email: studentresourcepackage@education.vic.gov.au

Telephone hotlines and switchboards

Dedicated phone numbers to reach support hotlines and department switchboards that will direct you to divisions, teams, or specific people.

Division or team	Phone
The department’s main switchboard If you know the name of the person you want to contact, you can be connected through to the department’s main switchboard.	(03) 9637 2000
Report Racism Line If you are not comfortable reporting an incident to your school, or you are not happy with their response you can speak to our Report Racism Line. Available 9 am to 5 pm, Monday to Friday, excluding public holidays.	1800 722 476
TAFE and Training Line Get information about TAFE and training courses, training providers and Learn Locals. Available 8:30 am to 4.30 pm, Monday to Friday, excluding public holidays.	131 823

Give feedback about this website

Help us improve the website by reporting a problem or suggesting an improvement we can make. Provide your feedback using the website’s ‘Was this page helpful?’ form.

Education & training

Updated 26 March 2026

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