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2021 Employer Satisfaction Survey

Improving outcomes for Victorian employers of apprentices and trainees Below are highlights from the 2021 Victorian Skills Authority Employer Satisfaction Survey.

Visit our Employer Satisfaction Survey page for the most recent results and find out more about the Victorian Skills Authority annual survey program.

Downloadable 2021 survey highlights

Download the survey highlights as a PDF.

Employer Satisfaction Survey infographic 2021 (opens in a new window)

2021 Employer Satisfaction Survey highlights PDF 690.57 KB (opens in a new window)

Accessible 2021 survey highlights

The Employer Satisfaction Survey invites Victorian employers of apprentices and trainees across all regions and industries to share their views of the training provided by specific registered training organisations (RTOs).

The survey asks employers about their satisfaction with training delivery and RTO communication, and whether training improved the skills of their apprentices and trainees.

The survey results are used to improve the quality of vocational education and training (VET) in Victoria and to help Victorian employers have the right people with the right skills.

In 2021, the survey invited approximately 26,000 Victorian employers to participate and achieved a strong response rate of 37.4%.

How employers viewed the training experience of their apprentices and trainees in 2021 is summarised below.

Employer satisfaction with training

75% were satisfied with their RTO’s training

73% would recommend their RTO

73% of employers said government support and incentives helped them retain or take on one or more apprentices or trainees.

Employer satisfaction by training type

74% Employers of apprentices were satisfied

82% Employers of trainees were satisfied

Employer satisfaction by industry

The proportion of employers who were satisfied with the level of training given to their apprentices and trainees, broken down by industry.

86% Retail trade

83% Accommodation and food services

79% Health care and social assistance

78% Agriculture, forestry and fishing, and mining

77% Manufacturing

73% Construction

Updated 24 March 2025

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