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2020 Employer Satisfaction Survey

Improving outcomes for Victorian employers of apprentices and trainees Below are highlights from the 2020 Victorian Skills Authority Employer Satisfaction Survey.

Visit our Employer Satisfaction Survey page for the most recent results and find out more about the Victorian Skills Authority annual survey program.

Downloadable 2020 survey highlights

Download the survey highlights as a PDF.

Employer Satisfaction Survey infographic 2023 (opens in a new window)

2020 Employer Satisfaction Survey highlights PDF 636.42 KB (opens in a new window)

Accessible 2020 survey highlights

The Employer Satisfaction Survey invites Victorian employers of apprentices and trainees across all regions and industries to share their views of the training provided by specific registered training organisations (RTOs).

The survey asks employers about their satisfaction with training delivery and RTO communication, and whether training improved the skills of their apprentices and trainees.

The survey results are used to improve the quality of vocational education and training (VET) in Victoria and to help Victorian employers have the right people with the right skills.

In 2020, the survey invited over 24,000 Victorian employers to participate and achieved a strong response rate of 40.4%.

How employers viewed the training experience of their apprentices and trainees in 2020 is summarised below.

Employer views over time

78% were satisfied with their RTO’s training in 2018

78% were satisfied with their RTO’s training in 2019

79% were satisfied with their RTO’s training in 2020

73% would recommend their RTO in 2018

74% would recommend their RTO in 2019

76% would recommend their RTO in 2020

Employer satisfaction by training type

78% Employers of apprentices were satisfied

83% Employers of trainees were satisfied

Employer satisfaction by industry

The proportion of employers who were satisfied with the level of training given to their apprentices and trainees, broken down by industry.

87% Accommodation and food services

85% Electricity, gas, water and water services; manufacturing

83% Health care and social assistance

83% Agriculture, forestry and fishing, and mining

83% Retail trade

77% Construction

Employer satisfaction rate by region

82% Regional Victoria

77% Metropolitan Melbourne

Updated 24 March 2025

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