What is the role of the Customer Liaison Officer?
Class 2 and 3 buildings are either referred to Cladding Safety Victoria by the Building and Plumbing Commission or by local councils or identified by CSV itself. Each is assessed with assistance provided according to the level of cladding risk. Those at the highest-risk may be eligible for funding while lower risk buildings can be offered a proposal to deal with any risk.
Buildings eligible for funding are assigned a Customer Liaison Officer who helps each owners corporation through the process and will be a consistent point of contact between Cladding Safety Victoria and the owners corporation.
The Customer Liaison Officer will arrange an initial meeting to explain what Cladding Safety Victoria does and answer any questions. They will then provide a Registration Form which the owners corporation must complete and return.
The Customer Liaison Officer will then be available to the owners corporation throughout the process, and at later stages of the process, will work with the Independent Project Manager to see the rectification to completion.
Updated 9 July 2025
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