Victorian Government Cyber Incident Response Service

Helping Victorian Government organisations reduce the harm from cyber-attacks.

Available services

Victorian Government organisations can access the following services:

Support to develop cyber incident response plans.
Support to conduct cyber desktop exercises to practice incident response plans.
Cyber threat intelligence and indicators of compromise exchange.
Cyber incident investigation services, including:

evidence acquisition
log data analysis
memory capture analysis
network capture analysis
malware analysis
email analysis
attack attribution (for serious/significant incidents)
phishing takedown and malicious URL removal

Identity compromise and victim support services.
Strategic communications support for whole-of-government incidents.
Law enforcement and national security liaison, including liaison with Victoria Police and the Australian Cyber Security Centre.

Operating hours

The service is available 24 hours (by phone) to respond to cyber security incidents.

About the response service

The service is funded by the Department of Government Services Cyber Security Unit.

Our service does not cover:

the purchase of IT hardware
other costs of recovering from a cyber security incident, such as legal costs and public relations expenses

The service is confidential to all Victorian Government organisations.

We share some information about cyber security incidents with the Australian Cyber Security Centre and Australian law enforcement agencies to support national efforts to combat cyber security threats.

Updated 28 April 2025