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Support and further assistance

Supporting Stolen Generations, their families and communities through a holistic reparations package.

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For out-of-hours emergency assistance please see support services available all hours.

Support with your application

Call our support services team on 1800 566 071(opens in a new window) for assistance with filling in your application.

Support is also available from our partners:

People with a disability

If you have a disability and need extra support with your application, we may be able to provide funding. Please contact us at stolen.generations@justice.vic.gov.au(opens in a new window)

Support services after you apply

As soon as you submit your application, you can get funded support, including:

You can choose your own provider, or we can recommend one for you.

The service provider must be based in Australia and licensed to provide the service in Australia. If possible, we will pay the service provider directly.

Contact us on 1800 566 071(opens in a new window) to access these services.

Support to complete a request for a review

Support to request a review is available by contacting us.

If you appointed a Nominated Support Person or Organisation on your application, they can assist you to request a review.

If you would like to appoint a new Nominated Support Person or Organisation, please complete a new Nomination of a Support Person or Organisation form*:*

Stolen Generations Reparations Package – Nomination of a support person PDF 204.32 KB (opens in a new window)

If the applicant passed away after submitting their application for the Package, you may apply for a review of their outcome if you:

Advance payments for medical illness

If you are terminally or critically ill, your application is prioritised.

You may be eligible for an advance payment of $20,000 while your application is assessed.

To receive an advance payment, you must provide:

  1. a completed and signed application form:

Stolen Generations Reparations Package – Application Form PDF 934.34 KB (opens in a new window)

(opens in a new window)

  1. copies of 2 forms of accepted identification

  2. a photo of yourself and one of the pieces of identification

  3. the application for an advance payment form signed by your treating doctor or other medical professional:

Stolen Generations Reparations Package – Application for an advance payment PDF 513.77 KB (opens in a new window)

The application for an advance payment form asks your treating doctor or other medical professional to confirm that you are either:

You or your doctor or medical professional should send us the completed form by email to stolen.generations@justice.vic.gov.au(opens in a new window).

Payments from the Victorian Stolen Generations Reparations Package will not be counted as income for social security payments. This means that the initial lump sum amount will not have any effect on the social security payments you may receive.

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While the initial lump sum payment will not affect social security payments, any on-going income generated by the lump sum is counted under the income test. Any assessable asset produced from the lump sum is counted under the social security assets test.

You will still need to report these payments to Services Australia.

You can contact the Services Australia Indigenous Call Centre, or your regular payment line, to advise of the payments.

The Indigenous Call Centre can be contacted on 1800 136 380(opens in a new window) from 9 am–5 pm, Monday to Friday.

Payments from the Package are not taxable, and you do not need to show these payments in any income tax returns.

If you have any questions about how the reparations payment may affect any of your other entitlements, please contact us.

Support for ineligible applicants

You can still access some supports even if you aren’t eligible for the package.

If you are ineligible because you were first removed from your family outside Victoria, you can contact us for support services in another State or Territory.

If you are ineligible because your separation didn’t result in a loss of family, community, culture, identity and language, you may still get counselling funded by the Department.

Please contact us for more information at stolen.generations@justice.vic.gov.au(opens in a new window).

Other redress and reparations schemes for Victorian Stolen Generations members to consider

You cannot apply on behalf of someone who has already passed away.

Applying for the Package does not affect your eligibility for Other Reparations and Redress Schemes currently active across Australia.

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Updated 31 October 2024

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