Services, helplines and websites

Services, helplines and websites that school staff can refer students and their parents or carers to. You can also provide this resource to students and parents to support self-referrals.

On this page

• Specialist support services
• Helplines and websites

Specialist support services

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• Family violence statewide support services

Whatever your situation, if you or someone you know needs help, there are a wide range of family violence support services available.

See Family violence statewide support services.

• Sexual assault and harmful sexual behaviour services

Sexual Assault Services Victoria (SASVic) is the peak body for 19 specialist sexual assault and harmful sexual behaviour services across Victoria.

• Call: 1800 806 292 – 24/7 Sexual Assault Crisis Line
• Website: Sexual Assault Services Victoria
• Locations: Specialist Sexual Assault Services map(opens in a new window) – map of sexual assault services in Victoria, including local Centres Against Sexual Assault (CASAs), outlining age groups they service and support they provide (crisis response, sexual assault support, sexual abuse behaviour treatment)

• headspace

Headspace provides mental health and wellbeing support for 12-25-year olds

• Call: 1800 650 890
• Website: headspace.org.au (includes online chat with a login)
• Locations: map of headspace centres

• Aboriginal Community Controlled Organisations

Aboriginal Community Controlled Organisations (ACCOs) provide social, health and housing services to First Nations People and their communities.

For a list of ACCOs, see National Aboriginal Community Controlled Health Organisation (NACCHO) - List of members.

Helplines and websites

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• General

• AskIzzy

• Ask Izzy provides information on a wide range of support services, filtered by location and the type of support you need.
• Website: askizzy.org.au

• Lifeline

• Lifeline provides 24/7 crisis support and suicide prevention for all ages.
• Call: 13 11 14
• Text: 0477 13 11 14
• Website: lifeline.org.au (includes online chat)

• WIRE (Women’s Information and Referral Exchange)

• WIRE provides support and information on any issue for women and gender diverse people.
• Call: 1300 134 130
• Email: support@wire.org.au
• Website: wire.org.au (includes online chat)

• MensLine Australia

• MensLine provides 24/7 support for men with concerns about mental health, anger management, family violence, relationships, stress and wellbeing.
• Call: 1300 78 99 78
• Website: mensline.org.au (includes online and video chat)

• Blue Knot Helpline and Redress Support Service

• Blue Knot provides support and information for adult survivors of childhood trauma and abuse, and their partners, family and friends.
• Call: 1300 657 380
• Email: helpline@blueknot.org.au
• Website: blueknot.org.au/survivors/blue-knot-helpline-redress-support-service(includes online chat)

• 13 YARN

• 13 YARN provides 24/7 crisis support for Aboriginal and Torres Strait Islander people
• Call: 13 YARN / 13 92 76
• Email: enquiries@13yarn.org.au
• Website: 13yarn.org.au

• Rainbow Door

• Rainbow Door provides support and information for LGBTIQA+ people of all ages on any issue
• Call: 1800 729 367
• Text: 0480 017 246
• Email: support@rainbowdoor.org.au
• Website: rainbowdoor.org.au

• Victims of Crime

• Victims of Crime provides support and information for people affected by crime.
• Call: 1800 819 817
• Text: 0427 767 891
• Website: victimsofcrime.vic.gov.au

• VAEAI (Victorian Aboriginal Education Association Inc.)

• VAEAI provides information and resources to Koorie students, families as well as the Koorie Education workforce and the countless people involved with Koorie education in Victoria.
• Call: 03 9481 0800
• Email: vaeai@vaeai.org.au
• Website: www.vaeai.org.au

• Victorian Aboriginal Child and Community Agency (VACCA)

• VACCA is a statewide Aboriginal Community Controlled Organisation (ACCO) servicing children, young people, families, and community members in Victoria, including supporting Aboriginal and Torres Strait Islander young people who are unable to live with their birth family.
• Call: 03 9287 8800
• Website: www.vacca.org

• Children and young people

• Kids Helpline

• Kids Helpline provides 24/7 support for 5-25-year olds
• Call: 1800 55 1800
• Website: kidshelpline.com.au (includes online chat)

• Family violence

• The Orange Door

• The Orange Door provides help for people who are experiencing or using family violence or who need support with the care and wellbeing of children and young people.
• orangedoor.vic.gov.au
• Map of Orange Door locations, phone numbers and email addresses

• Safe Steps

• Safe Steps is Victoria’s 24/7 crisis support for anyone experiencing family violence.
• Call: 1800 015 188
• Email: safesteps@safesteps.org.au
• Website: safesteps.org.au (includes online chat)

• Sexual Assault Crisis Line

• Sexual Assault Crisis Line provides statewide after-hours confidential telephone service for people who have experienced past and recent sexual assault.
• Call: 1800 806 292
• Website: https://www.sacl.com.au

• 1800 RESPECT

• 1800 RESPECT is a national 24/7 support for people impacted by family or sexual violence.
• Call: 1800 RESPECT / 1800 737 732
• Text: 0458 737 732
• Website: 1800respect.org.au (includes online chat and video calls)

• No to Violence / Men’s Referral Service

• No to Violence is a state-wide phone service providing support and information for men who are concerned about their behaviours or have used violence.
• Call: 1300 766 491
• Website: ntv.org.au (includes online chat)

• inTouch

• InTouch provides services for migrant and refugee women who have experienced family violence.
• Call: 1800 755 988
• Website: intouch.org.au

• Djirra

• Djirra provides support for Aboriginal women and children who are dealing with family violence.
• Call: 1800 105 303
• Email: info@djirra.org.au
• Website: djirra.org.au

• Are You Safe at Home?

• Are You Safe at Home? provides family violence resources, including what to do when you’re worried about someone else’s safety or your own.
• Website: areyousafeathome.org.au

• Forced marriage

• My Blue Sky

• My Blue Sky provides legal advice and information on forced marriage.
• Call: 02 9514 8115
• Text: 0481 070 844
• Email: help@mybluesky.org.au
• Website: mybluesky.org.au (includes online chat and a contact form)

• Change and suppression (conversion) practices

• Victorian Equal Opportunity and Human Rights Commission

• The Victorian Equal Opportunity and Human Rights Commission provides support and information on change or suppression (conversion) practices.
• Call: 1300 292 153
• Email: enquiries@veohrc.vic.gov.au
• Website: humanrights.vic.gov.au/change-or-suppression-practices

• Health and social support

Find government information and services for disability, aged care, concessions, alcohol and drugs, and family violence.

See health and social support.

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Updated 1 April 2026

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