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Research and evaluation of The Orange Door

Data on The Orange Door including evaluations, reports and key findings. The Orange Door is a new service model that continues to improve as we gather evidence about what is and isn’t working well from:

The Orange Door Annual Service Delivery Report 2022-2023

This is the fifth annual report for The Orange Door, reflecting the fifth year of operations of this service model.

View the The Orange Door Annual Service Delivery Report 2022-23.

By the end of 2022-23, The Orange Door network operated across all eighteen areas - Barwon, Bayside Peninsula, Brimbank Melton, Central Highlands, Goulburn, Hume Moreland, Inner East Melbourne, Inner Gippsland, Loddon, Mallee, North East Melbourne, Outer Eastern Melbourne, Outer Gippsland, Ovens Murray, South West WSW, Southern Melbourne, Western Melbourne and Wimmera WSW which is the focus of this Annual Report.

The Orange Door Annual Service Delivery Report 2021-2022

This is the fourth annual report for The Orange Door, reflecting the fourth year of operations of this service model.

View the The Orange Door Annual Service Delivery Report 2021-2022

By the end of 2021-2022, The Orange Door network operated across fifteen areas - Barwon, Bayside Peninsula, Central Highlands, Goulburn, Hume Moreland, Inner Eastern Melbourne, Inner Gippsland, Loddon, Mallee, North Eastern Melbourne, Outer Eastern Melbourne, Outer Gippsland, Ovens Murray, South West (Wimmera South West) and Southern Melbourne which is the focus of this Annual Report. Primary sites in these areas were complimented by 14 operational access points.

The Orange Door Annual Service Delivery Report 2020-2021

This is the third annual report for The Orange Door, reflecting the third year of operations of this new service model.

View the The Orange Door Annual Service Delivery Report 2020-2021

By the end of 2020-2021, The Orange Door network operated across eight areas - Barwon, Inner Gippsland, North Eastern Melbourne, Bayside Peninsula, Mallee, Loddon, Central Highlands and Goulburn which is the focus of this Annual Report.

The Orange Door Annual Service Delivery Report 2019-2020

This is the second annual report for The Orange Door, reflecting the second year of operations of this new service model.

View the The Orange Door Annual Service Delivery Report 2019-2020 - online version

The Orange Door Annual Service Delivery Report 2019-2020 PDF 897.47 KB (opens in a new window)

By the end of 2019-2020, The Orange Door network operated across five areas - Barwon, Inner Gippsland, North Eastern Melbourne, Bayside Peninsula and Mallee, which is the focus of this Annual Report.

The Orange Door Annual Service Delivery Report 2018-2019

This report summarises the first full financial year of service delivery in The Orange Door:

The Orange Door Annual Service Delivery Report 2018-2019 - online version

The Orange Door Annual Service Delivery Report 2018-2019 PDF 4.65 MB (opens in a new window)

In 2018-2019, over 51,000 people, including over 19,500 children, were provided a response from The Orange Door – ranging from identification of key issues and risks, to being provided with an immediate crisis response or connected to services.

Evaluation of The Orange Door

The first evaluation of The Orange Door was conducted in 2018 by PriceWaterhouseCoopers, in partnership with PricewaterhouseCoopers Indigenous Consulting (PIC) and the Australian Catholic University’s (ACU) Institute of Child Protection Studies.

This is one of three planned evaluations of The Orange Door that focussed primarily on systems, practices and processes.

Find The Orange Door 2018 evaluation.

Family Safety Victoria’s response to the 2018 Evaluation of The Orange Door

Areas for improvement detailed in the 2018 Evaluation have been incorporated into existing work and project planning.

Family Safety Victoria and its partners in The Orange Door are committed to continual development and improvement of The Orange Door to ensure we are making a difference and delivering better outcomes for people who need help and support.

Family Safety Victoria response to 2018 evaluation - online version

Family Safety Victoria Response to 2018 evaluation PDF 542.96 KB (opens in a new window)

Report from the Implementation Monitor

The Implementation Monitor’s second report as at 1 November 2018 included comments about The Orange Door - Support and Safety Hubs.

Health & social support

Updated 1 May 2024

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