NDIS workforce longitudinal research study
We undertook a study of the Victorian disability workforce to understand their experience of transition to the NDIS and to support them better.
On this page
- What is a longitudinal study?
- Why we did this
- What we’re doing to understand workforce needs
- What we asked
- 2018 survey results
- 2019 survey results
- 2020 survey results
- Our response
What is a longitudinal study?
A longitudinal study collects data over time and makes comparisons. We asked many of the same questions each year, and then compared the results. It allowed us to identify changes in behaviours and opinions from one survey to the next.
Why we did this
The NDIS means a big change for participants, but also for people working in the disability sector.
In some areas in Victoria the disability workforce will need to grow considerably to meet the needs of participants.
The NDIS also demands new skills and new ways of working. This may affect the structure of the workforce and employment arrangements.
With greater understanding, we can build a skilled, diverse workforce that delivers high-quality, innovative support and feels valued for the work it does.
What we’re doing to understand workforce needs
In partnership with the Health and Community Services Union, we commissioned IPSOS Public Affairs to conduct three annual surveys of the workforce, starting in 2018.
The project is a key component of Keeping our sector strong: Victoria’s workforce plan for the NDIS. This is a whole-of-government approach to workforce and skills development for the NDIS in Victoria.
What we asked
We asked the workforce to tell us about:
- demographics and occupational data
- training and qualifications
- working conditions
- perceptions of the NDIS
- how people feel about their work
We’ll use the results of each study to tell us what we can do to support the NDIS workforce as well as participants.
2018 survey results
In 2018:
- 779 workers responded to the survey
- 37 workers participated in focus groups
- 55 workers participated in in-depth interviews
Key findings
- 52% felt positive about their work and most workers wanted to stay in the sector
- workers are passionate about what they do and support the vision of the NDIS
- they want more career opportunities and pathways
- they’re concerned about job quality and security
- they want more time for non-participant facing work, such as training
- they want better information about the NDIS
2019 survey results
The second year of the study confirmed what we learnt the previous year.
In 2019:
- in total, 722 workers responded to the survey
- 394 workers participated in the survey for the first time
- 32 workers participated in focus groups
- 55 workers participated in in-depth interviews
Key findings
- key findings from 2018 are still relevant
- workers continue to be passionate about what they do and support the vision of the NDIS
- they understand the NDIS has potential to increase innovation and create new opportunities
- they’re concerned about job quality and security, and safety
- they feel there is less time for collaboration and learning
- their experiences differ depending on what type of worker they are and what stage of rollout they are in
2020 survey results
The 2020 research was the final year of the study and it expanded on findings gathered in previous years (2018 and 2019).
In 2020:
- In total, 752 workers participated in the survey
- 418 participated in the survey for the first time
- 31 workers participated in focus groups
- 43 workers participated in in-depth interviews
Key findings:
- positive change in the experiences of workers was identified compared to 2018 and 2019
- there has been an increase in the proportion of workers who feel positive about the future of disability services under the NDIS
- workers continue to be passionate about their clients and their work
- workers consider that the NDIS has the potential to increase innovation and create new opportunities
- levels of understanding and knowledge of the NDIS has increased among workers compared to previous study years
Our response
We would like to thank the many disability workers who have participated in the study for sharing their experience of the transition to the NDIS.
We’re working to help overcome the challenges identified during the study by:
- trialling innovative workforce models
- developing an Allied Health Capability Framework
- communicating and engaging better with the Victorian disability workforce
- using what we’ve learnt in these surveys to inform NDIS workforce planning at both the state and national level
NDIS Workforce Longitudinal Research Study: Year One Report
Here’s what the Victorian NDIS workforce told us in 2018.
NDIS Workforce Longitudinal Research Study: Year Two Report
This is what Victorian disability workers told us in 2019 about their experiences of the NDIS.
NDIS Workforce Longitudinal Research Study: Year Three Report
Results of the third and final longitudinal research study in 2020.
Health & social supportPeople with disability
Updated 8 September 2021
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