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Provide feedback on the Stolen Generations Reparations Package

Information on how to provide feedback or make a complaint as a member of the Stolen Generations. We welcome feedback about our services and staff and will respond fairly in a timely manner.

We are committed to providing service excellence by being:

Complaints about services or a staff member

You may wish to make a complaint if you are not satisfied with:

Where possible, raise the problem first with a member of staff by phone on 1800 566 071(opens in a new window) or email stolen.generations@justice.vic.gov.au(opens in a new window).

We may be able to resolve the issue quickly and effectively at this stage.

If you do not feel comfortable talking to that person or they are unable to resolve your concern, you can send us a written complaint by email or post.

Complaints about the Independent Assessment Panel

The Independent Assessment Panel (Panel) determines the eligibility of applicants for the Package.

You can send a complaint about the conduct of the Panel or a Panel member to us by email at stolen.generations@justice.vic.gov.au(opens in a new window) or via post.

The Director of the Stolen Generations Reparations Unit will respond to your complaint.

Complaints about a Panel decision (your application outcome)

The Panel is not able to change a decision about your eligibility for the Package in response to a complaint. If you are not satisfied with a Panel decision and think that you are eligible for the Package, you can submit a Request for Review form:

Stolen Generations Reparations Package Request for Review Form PDF 421.78 KB (opens in a new window)

What to include in your complaint

When you are making a complaint, please provide:

How we will respond to your complaint

If you submit a written complaint, the manager of the relevant staff member or business area will contact you within five business days.

They will investigate your complaint, which may include:

The manager will review your feedback and, if appropriate:

When we work with you, we will:

When working with us we expect you to:

Anonymous complaints and feedback

If you do not provide your name or contact details with your complaint, this will be considered an anonymous complaint. We will respond if there is sufficient information.

Comments where no response or action is sought will be treated as feedback. You can provide feedback by contacting us by phone on 1800 566 071(opens in a new window), email at stolen.generations@justice.vic.gov.au(opens in a new window) or via post.

Feedback will not be treated as a complaint.

Victorian Ombudsman

If you are not happy with the way your complaint has been handled, you can contact Victorian Ombudsman(opens in a new window). This office investigates complaints made against government departments.

Victorian Ombudsman Level 1, 459 Collins Street (North Tower) Melbourne VIC 3000

Phone: (03) 9613 6222 or 1800 806 314 (toll free)

Website: www.ombudsman.vic.gov.au(opens in a new window)

Your privacy

We are bound by the Privacy and Data Protection Act 2014(opens in a new window) (Vic), which protects your privacy in relation to the collection, use, management and disclosure of your personal information.

When gathering information to respond to a complaint, we will only:

Download this information as a PDF

Stolen Generations Reparations Package - feedback and complaints PDF 285.98 KB (opens in a new window)

Updated 25 September 2024

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