Family violence statewide support services
Whatever your situation, if you or someone you know needs help, there is a wide range of family violence support services available. If someone is in immediate danger, call triple zero (000) and ask for police.
Service contact details
Safe Steps
Victoria’s 24/7 family violence response centre for confidential crisis support, information and accommodation.
- Phone: 1800 015 188(opens in a new window)
- Email: safesteps@safesteps.org.au
- Live Chat: safesteps.org.au/live-chat
The Orange Door
The Orange Door provides help and support for family violence, as well to as families in need of support with the wellbeing and development of children.
- The Orange Door helps you find help and support near you.
Sexual Assault Crisis Line
Crisis counselling service for people who have experienced both past and recent sexual assault.
- Phone: 1800 806 292(opens in a new window) (24 hours a day, 7 days a week)
- Sexual Assault Crisis Line(opens in a new window)
Men’s Referral Service
Free, confidential expert support for people at risk of using family violence.
- Phone: 1300 766 491(opens in a new window) (Available 24 hours, 7 days a week)
- Men’s Referral Service(opens in a new window)
Victims of Crime Helpline
Information and support for adult male victims of family violence and victims of violent crime.
- Phone: 1800 819 817 or text 0427 767 891 (8am to 11pm every day)
- Victims of Crime - information for men(opens in a new window)
Child protection
To report children and young people whose safety is at risk.
- During business hours call (check the Child protection contacts page(opens in a new window) for the areas covered)
- North Division intake: 1300 664 977
- South Division intake: 1300 655 795
- East Division intake: 1300 360 391
- West Division intake - metropolitan: 1300 664 977
- West Division intake - rural and regional: 1800 075 599
- After-hours call 13 12 78 (5pm to 9am, Monday to Friday, 24 hours on weekends and public holidays)
- Child Protection website (DHHS)(opens in a new window)
Kids Helpline
Private and confidential 24/7 phone and online counselling service for young people aged 5 to 25.
- Phone: 1800 55 1800 (24 hours a day, 7 days a week)
- Kids Helpline(opens in a new window)
Rainbow Door
Rainbow Door provides free specialist advice to LGBTIQ+ people and their friends and families.
- Phone: 1800 729 367 or text 0480 017 246 (10am to 5pm, 7 days a week)
- Email: support@rainbowdoor.org.au
- Rainbow Door(opens in a new window)
See more - Family violence support for LGBTIQ+ communities
InTouch - Multicultural Centre Against Family Violence
Free and confidential support services for migrant and refugee women.
- Phone: 1800 755 988 (9am to 5pm, Monday to Friday)
- Visit: InTouch(opens in a new window)
Seniors Rights Victoria
Free and confidential support services to support older Victorians experiencing abuse.
- Phone: 1300 368 821 (10am to 5pm, Monday to Friday)
- Seniors Rights Victoria(opens in a new window)
MensLine Australia
Telephone and online counselling service for men with emotional health and relationship concerns.
- Phone: 1300 78 99 78 (24 hours a day, 7 days a week)
- Online chat: MensLine Australia with web chat(opens in a new window)
Victorian Aboriginal Child Care Agency (VACCA)
Statewide support service for Aboriginal children and families
- Phone: (03) 9287 8800 (9am to 5pm, Monday to Friday)
- Visit: VACCA
Djirra
Telephone counselling service for Aboriginal people who are experiencing or have experienced family violence.
- Phone: 1800 105 303 (9am to 5pm, Monday to Friday)
- Visit: Djirra
Yarning SafeNStrong
Telephone crisis line for Aboriginal people and families who need to have a yarn with someone about their wellbeing.
- Phone: 1800 959 563 (24 hours a day, 7 days a week)
- Visit: Yarning
Dardi Munwurro’s Brother to Brother
Telephone crisis support for Aboriginal men with family violence issues.
- Phone: 1800 435 799 (24 hours a day, 7 days a week)
- Visit: Dardi Munwurro
Updated 7 July 2025
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