CSV’s insights into engagement with owners
In delivering the Cladding Rectification Program, Cladding Safety Victoria has gained invaluable insights into the lived experiences of building owners involved in the program and the challenges they faced to rectify the combustible cladding on their buildings.
Over six years, CSV has had more than 70,000 interactions with almost 1,700 owners corporations. In that time, CSV has frequently seen first-hand how complicated it can be for active and informed owners to work through a complex building regulatory system for strata buildings to get access to the advice and guidance they require to resolve problems at their building.
Through insights gleaned from both CSV’s tailored engagement and support activities and a survey of owners and owners corporation managers involved in the cladding rectification program, CSV has observed several key themes that determine the ability of owners corporations to discharge their duties to effectively manage and maintain a building, namely:
- owners corporations feel ill-equipped to address issues affecting their building;
- when owners are actively engaged, they can get things done;
- owners corporation dynamics are complex and fluid; and
- owners corporation managers play a pivotal role in supporting owners corporations.
Download a copy of the full report published by Cladding Safety Victoria below.
Watch the video below to learn more about CSV’s experiences in helping thousands of apartment owners with the challenge of combustible cladding.
https://www.youtube.com/embed/Hg7PIVmU_hg?autoplay=0&start=0&rel=0
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Contact email: communications@claddingsafety.vic.gov.au
Updated 28 August 2025
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