Construction Complaints Referral Service
On this page
- About the Construction Complaints Referral Service
- Make a report
- The referral process
- How to keep your browsing history private
- Frequently asked questions
An interpreting service is available, and we have translated information on the Construction Complaints Referral Service in 8 languages.
About the Construction Complaints Referral Service
The Construction Complaints Referral Service (CCRS) provides a secure way to report unacceptable behaviour on any Victorian government construction project.
Workforce Inspectorate Victoria receives and refers complaints related to Victorian Government construction projects under the Workforce Inspectorate Act 2020.
All reports are assessed based on the information provided to ensure they are referred to the correct agency or body.
Workforce Inspectorate Victoria does not provide legal advice or investigate reports received via the CCRS and it can’t compel any referral agency to investigate reports.
Make a report
Use our online form or call us on 1800 287 287 to report unacceptable behaviour on any Victorian Government construction project.
You can remain anonymous when reporting to us.
Anonymous reports will be referred to relevant government agencies, but it may limit the agency’s ability to act on the information or provide you an update on your report.
The referral process
How to keep your browsing history private
When you use our anonymous online form, you may want to ensure your browsing activity and history, on your phone, tablet, laptop or PC are not stored.
If so, choose to use private browsing. Click or tap on the bold links(opens in a new window)below for details of how to access private browsing, whichever browser you use.
Google Chrome
You can use Incognito browsing(opens in a new window) on Google Chrome (PC, laptop, Android phones & tablets, iPhone, iPad).
Mozilla Firefox
Try launching a private window(opens in a new window) on Mozilla Firefox (PC or laptop).
Microsoft Edge
Start an InPrivate window(opens in a new window) on your Microsoft Edge (PC or laptop).
Safari - iPhone
Turn on private browsing(opens in a new window) in Safari (iPhone, iPad and iPod Touch).
Safari - Mac
Browse in private(opens in a new window) in Safari (iMac, MacBook).
If you’re using a different browser look for the keywords ‘Incognito’ or ‘Private’ on any options to launch a new private window.
Frequently asked questions
Who can use the service?
Everyone including contractors, subcontractors, suppliers, staff and members of the public can raise concerns about what they experience or witness on a Victorian government construction site.
What kind of behaviour can be reported?
You can report concerns about unacceptable behaviour on any Victorian Government construction project.
This includes criminal behaviour, corrupt conduct, improper industrial activity or workplace health and safety non-compliance.
Criminal behaviour includes but is not limited to:
- Arson
- Intimidation or harassment
- Physical or sexual assault
- Theft
- Vandalism or property damage
- Trespass
Corrupt conduct includes but is not limited to:
- Dishonest or unfair procurement
- Fraud
- Conduct of business for improper gain
- Bribery
- Extortion
Improper industrial activity includes but is not limited to:
- Unlawful industrial activity
- Entry without required permit
- Obstructing and hindering behaviour
- Industrial non-compliance
- Coercion or threats
- Breaching freedom of association
Workplace health and safety non-compliance includes but is not limited to:
- Occurrence of or failure to report a notifiable incident
- Illegitimate exercise of powers
- Non-compliance with Provisional Improvement Notices
- Breach of entry permit conditions
Can I make a report anonymously?
Yes, you can remain anonymous when speaking to us. Anonymous reports will still be referred to relevant government agencies, but it may limit the agency’s ability to act on the information or provide you an update on your report.
Should I report health and safety incidents directly to WorkSafe?
Yes, you should still report health and safety incidents directly to WorkSafe. Workers and the general public don’t need to make a separate report via the Construction Complaints Referral Service however contractors and subcontractors on, or associated with, public construction projects are required to report to the CCRS from 1 January 2026.
The CCRS has been established to take the guess work out of where to report unacceptable behaviour on Victorian Government construction projects. If you are unsure where to report your concern call the CCRS on 1800 287 287 or use our online form.
In an emergency always call 000.
Should I report suspected criminal behaviour to Victoria Police?
You can report suspected criminal behaviour to Victoria Police. Workers and the general public don’t need to make a separate report via the Construction Complaints Referral Service however contractors and subcontractors on, or associated with, public construction projects are required to report to the CCRS from 1 January 2026.
The CCRS has been established to take the guess work out of where to report unacceptable behaviour on Victorian Government construction projects. If you are unsure where to report your concern call the CCRS on 1800 287 287 or use our online form.
In an emergency always call 000.
What are the reporting obligations of contractors and subcontractors on, or associated with, public construction projects?
Contractors must ensure they comply with the “Reporting criminal and unlawful conduct on public construction projects” policy issued by the Department of Treasury and Finance.
The policy includes four actions which create obligations for contractors and subcontractors on, or associated with, public construction projects to:
- Action 1: report any allegations or instances of criminal and unlawful conduct in accordance with the reporting framework
- Action 2: take appropriate action to address criminal and unlawful conduct
- Action 3: promote, support and work with Workforce Inspectorate Victoria
- Action 4: have systems and processes in place to ensure they and their subcontractors fulfill their obligations under the policy.
Contractors working on projects valued at less than $20 million are required to apply only Action 1 and Action 3
Updated 29 January 2026
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