Authorised Officers
Authorised Officers are here to help keep your public transport running smoothly and make sure everyone is paying their way.
On this page
You can see them on trains, trams and buses. You may also see them at stations and stops.
They’re employed by public transport operators to check tickets, provide passenger information, improve safety and help during special events and disruptions.
They receive ongoing training and are authorised by the Victorian Government.
They can:
- check your ticket and concession entitlement, even after you’ve left the vehicle or station
- ask to take your ticket for use as evidence
- ask for your name, address and proof of identity
- report you to the Department of Transport and Planning
- arrest you until the police arrive, if you don’t comply
- Authorised Officers don’t issue warnings or fines.
How do I recognise an Authorised Officer?
Authorised 0fficers work in uniform or plain clothes. You’ll be able to identify them because they carry:
- a State of Victoria Authorised Officer badge
- photo ID
- portable myki ticket reader.
If someone claims to be an Authorised Officer and can’t show you their metal badge and photo ID, please report them to a public transport employee or call us on 1800 800 007.
Code of conduct
A code of conduct, developed by the Department of Transport and Planning, outlines an Authorised Officer’s obligations and responsibilities.
Authorised Officers are:
- expected to conduct themselves in a manner that shows respect for members of the public, in accordance with their lawful powers
- subject to the normal employment relationship between employer and employee
- obliged to comply with the operating procedures and policies of the transport company by which they are employed.
The code does not deal with employment or training matters.
For more information download the code of conduct - effective from March 2019
Authorised Officers’ code of conduct
Authorised Officers’ code of conduct - accessible Word version
Updated 20 February 2026
About the VIC Government
- The Premier and ministers
- Find a Vic Gov department, agency or service
- Strategies and policies
- Inquiries and royal commissions
Grants and programs
Jobs and careers
Arts, culture and heritage
Business and the workplace
- Mentally Healthy Workplaces Framework
- Portable Long Service Authority
- Victoria’s racing industry
- Workforce Inspectorate Victoria
- Liquor licensing, sale and supply
Communities
- Children
- First Peoples - State Relations
- Finding records
- Gender equality & women’s leadership
- LGBTIQA+ equality
- Multicultural communities
- Seniors Online
- Veterans support and commemoration
- Volunteering in Victoria
- Youth Central
Education and training
- Victorian Early Childhood Regulatory Authority
- Early childhood education – information for professionals
- Kinder: Best Start, Best Life
- Education – information for parents
- Schools.Vic - information for schools
- Education grants, programs, awards and events
- PROTECT
- TAFE, training and universities sector
- TAFE Victoria
- Victorian Skills Authority
- Apprenticeships Victoria
- Learn Local
Environment, water and energy
Finance and economy
Health and social support
- Family violence reform
- NDIS Worker Screening Check
- NDIS and disability services and support in Victoria
- Patient Review Panel
- Transforming Trauma Victoria
Housing and property
Law and justice
- Adoption
- Births, deaths and marriages
- Honorary justices
- Machete ban
- Safeguarding Victorians against terrorism
- Stolen Generations Reparations Package
- Victims of Crime
- Victorian Racing Tribunal
Safety and emergencies
- Emergency Recovery Victoria
- Victorian Emergency Relief and Recovery Foundation
- Emergency Recovery Resource Portal
- How well do you know fire
- Fire Services Reform
- Water safety
- Marine Search and Rescue
Science and technology
- Data sharing and open data
- Data.vic - discover and access Vic Gov open data
- Developer.Vic - portal for API developers
- Go.vic URL shortener
- Vic Gov IT project dashboard
- Victoria’s free public wi-fi network
- Cyber security in the Victorian Government
Sport and recreation
Traffic and transport
- Cameras Save Lives
- Transport Fines
- Getting Around
- Transport Planning
- Transport Future
- Climate Change and transport
- Future Directions For Transport
- Transport projects
- Ports and Freight
Working in the Victorian Government
- Single Digital Presence home
- Accommodation and Library Services
- Executive employment in the Victorian public sector
- Budget, procurement and funding
- Careers in the Victorian Government
- Council and Regulator Toolkit
- Guidelines for working in government
- Join a government network
- Standards and guidelines
- VicFleet CarPool
- Victorian Government style guide